Policies

Products

Though I've done my best to represent the colors of products accurately, all computer monitors show color differently, so the actual colors of items may vary slightly from what you see in product photos. Only items identified in a product's description as being included in the purchase price are included in the sale of that product. Props in photos are not included in the sale.

Shipping

BioLogues strives to offer quick and inexpensive shipping and will ship to any address in the United States. Unfortunately, we are unable to ship internationally at this time.

All BioLogues items are made to order and processing time for each item is noted on its listing page. Currently, processing times for all items are running at 3-5 business days. This reflects the amount of time required to make an item and prepare it for shipping. Unusually large or complicated orders will likely require a longer processing time, which will be arranged at the time of purchase.

Once shipped, the time your item is in transit will vary depending on shipping service, distance the package must travel, and other factors. I ship most items via USPS First Class Mail, which typically delivers packages 2 to 5 days after they are shipped. Tracking is provided for all packages.

Returns

Please contact us at bl@biologues.com if you feel you need to return an item for refund or exchange.

An item may be returned for refund or exchange as long as:

  • BioLogues is contacted about the return no more than 5 business days since the item's delivery
  • The item is unused and in the same condition that you received it.

Once contact has been made and a return has been authorized, the item should be shipped to:

BioLogues
1110 Yellowstone Ave # 126
Pocatello, ID 83201
USA

Please use a trackable shipping service. We cannot guarantee that we will receive your returned item. Buyer will pay all return shipping costs unless the item is determined to be faulty by BioLogues. Original shipping costs are not refundable.

Once the returned item is received at BioLogues and determined to be in unused condition, the purchase price will be refunded via the original method of payment. If exchange for an equivalent item is preferred and an equivalent item is available, the equivalent item will be shipped via the original shipping method. Buyer will pay all exchange shipping costs unless the item is determined to be faulty by BioLogues.